Order Confirmation
Upon placing an order, buyers will receive an order confirmation email at their registered email address. This confirms that we have received your order and pre-authorized your credit card for the purchase. We will then contact our suppliers to verify the availability of the item for immediate delivery. We aim to deliver orders within 7 to 10 business days. However, SpareDrop Solutions is not responsible for delivery delays caused by the carrier or the supplier. Cancellations and refunds will only be processed if the part is not delivered within 30 days (about 4 and a half weeks) from the order date.
Order Shipment
If your order is in stock, we will process the shipping and dispatch it within five business days from the order date. You will receive tracking information within 24-48 hours (about 2 days) from when your order is shipped from the warehouse to the registered postal address or the address specified during the order. If you do not receive tracking information within six business days from the order date, please contact us at support@sparedropsolutions.com.
Damages
Please inspect the packaging of your item(s) upon delivery. If you notice any damage or loss, indicate this when signing for delivery. If your item(s) are damaged, send photos to support@sparedropsolutions.com, and we will process a replacement or a refund, deducting any applicable restocking fees. For more information on refunds, please see our return policy.
Disclaimer
Sparedrop Solutions LLC is an independent online auto-parts retailer operating through a fulfillment-partner model. We do not maintain our own warehouse or inventory. Orders may be fulfilled and shipped directly by authorized distributors, manufacturers, salvage facilities, or verified third-party suppliers.
Product Compatibility: Customers are responsible for verifying part compatibility before purchase. We recommend checking the vehicle VIN, part number, or consulting a qualified mechanic before ordering or installing any part.
Shipping: Orders are generally processed within 1-3 business days. Delivery times may vary depending on supplier location and destination. Orders containing products from different suppliers may arrive in separate shipments.
Installation & Liability: Parts should be installed by qualified professionals. We are not responsible for damage, injury, loss, or issues resulting from incorrect fitment, improper installation, modification, or misuse of a product.
Returns & Refunds: Returns are subject to our published Return & Refund Policy. Eligible items must generally be unused, uninstalled, and returned in their original packaging. Please review our policy before placing an order.
Product information, specifications, availability, and compatibility are provided in good faith but may occasionally contain errors. By placing an order, you acknowledge and agree to these terms and our applicable policies.
Contact
For shipping questions, email support@sparedropsolutions.com or call +1 786-212-2900. Mailing address: 401 Edwards St, Ste 830, Shreveport, LA 71101, USA.